![]() ![]() Unplug, close OBS, plug back in, restart OBS (this usually works) Here is the list of all the troubleshooting steps I took I then spent the next 1-2 hours troubleshooting and trying to fix the problem. ![]() Since OBS failed to perform this week, someone had to use a phone to stream the event to Facebook. So this is not a "The Capture Card is the issue" sort of thing, its exclusively an OBS software issue that seems to predominantly effect USB Capture cards (and Display Captures). I am using an unbranded HDMI-USB capture card off amazon that costs about £20 (I don't have much budget), a bunch of streamers reviewed this product and said it has no issues to speak of, which is probably why it works fine on every other streaming software besides OBS (eg, Xsplit, Wirecast etc.), it will also show up as a webcam source on Facebook live. The same thing happened again this week and I tried the exact same technique and it failed. The first time this happened I unplugged the capture card, closed OBS, plugged the capture card back in and rebooted OBS, and that solved the issue. My problem is that each week I have the issue of the Video Capture Device showing up as black. Its a really simple system which just has Scene 1 with Media Source & Text (GDI+), Scene 2 with Video Capture Device & Display Capture, and Scene 3 with Media Source. All I use are 3 scenes 1.Intro video, 2.Camera (with Overlay) and 3.Outro Video. In these situations, you may need to contact your computer manufacturer.I am using OBS on a windows 10 Laptop to livestream a weekly event to Facebook. If the issue does not occur with another computer, then the USB ports on the first computer may not be configured properly or software may be installed that is interfering with the connection. If you have completed all of the steps and the issue is not resolved, then it is recommended you try connecting the camera to another computer. The troubleshooting steps listed above should resolve your issue.
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